Gen H

We’re here to help

It can be very stressful if your mortgage becomes difficult to afford. The sooner you contact us to talk through your circumstances, the more likely we’ll be able to help you find a manageable solution and avoid more serious debt problems.

How can we help?

Get in contact and we can discuss your individual circumstances. You can have someone talk on your behalf by filling out a third party authority form.

1
We’ll review your income and outgoings to build a picture of your financial situation.
2
We’ll look for suitable forbearance measures that best support you and your circumstances.
3
This could include changing your payment date to fit in with your circumstances, an arrangement to repay payment shortfalls over a period of time, changing your mortgage product or term, or waiving part of your payment for a period of time.
4
We’ll point you toward external organisations that are able to offer you specialist budgeting, legal and debt advice.
5
We’ll work with you on an ongoing basis to adapt our support as your situation changes.
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Help at every step

First step
Creating a budget
Write down how your income stacks up against your essential expenditure. The Money Helper budget planner is a great starting point.
Benefits
Are you entitled to benefits?
If you have lost your job, are on a low income or are self-employed, you could be entitled to benefits. Check your benefit entitlement on the Turn2Us website.
Support with your
Energy bill
For tips on how to save money on gas and electricity bills and to check if you qualify for extra government support, visit Money Helper.
Support with your
Food bill
You can find advice on how to save money on food and meals from StepChange. Their website offers details of where you can get emergency help and find your local food bank.
Support with your
Water bill
You can find out about the various schemes and grants that may be available to help towards the cost of water by visiting the Water Schemes on the Turn2Us.
Support with your
Council tax
Contact your local authority. They’ll be able to talk about your payments and if you are eligible for assistance.
Support with any
Debt you have
We recommend you contact an impartial debt adviser such as StepChange or PayPlan. These organisations offer free independent debt advice. The sooner you seek help, the better.
Support with your
Insurance
If you have income protection, life or critical illness insurance policy, check the cover provides adequate protection in the event that your circumstances change.
Support with your
Regular payments
We suggest reviewing any regular payments that are collected from your bank account in case you are paying for services you no longer use, or you can find cheaper elsewhere.

The mortgage charter

To combat the high mortgage rates, the government announced the creation of their “mortgage charter”, which was designed to support homeowners experiencing financial difficulty.

We have implemented the key support measures set out by the mortgage charter in addition to our own short- and long-term solutions for customers struggling to afford their mortgage. You’ll find more information about these supports below.

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Organisations that can help

Money Helper

Provides free and unbiased advice to help you make the most of your money.

Step Change

Offers free, confidential help with debt and money management.

National Debtline

Free, confidential and independent advice on how to deal with debt problems. Includes web chat and email help.

Business Debtline

Free debt advice for small businesses and people who are self-employed.

Citizens Advice

Offers free, confidential and impartial advice, including via webchat, on legal, money and other problems.

Christians Against Poverty

Christian-based debt service and money management courses aimed at helping people out of debt and poverty.

PayPlan

Free, confidential and no-obligation debt advice and help contacting providers you owe money to.

Turn2Us

Online benefit entitlement checker, grants search and financial advice and support.

British Gas

Provide independent advice and financial support if you’re struggling with your energy bills, no matter who your provider is.

Mind

Offering help and support to empower anyone experiencing a mental health problem.

FCA

Provides consumer information on dealing with rising costs of living.

Ministry of Justice

Enables anyone at risk of losing their home to get free legal advice and representation in court, regardless of their financial circumstances.

Act on behalf of a loved one

If you’d like us to speak to someone else regarding your situation, please fill out a third party authority form and send it to mymortgage@generationhome.com.

Your authorised third party can be a relative, a friend, carer or an appointed professional such as a solicitor or debt adviser.

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